Although the Engage Program in the Division of Information Technology at the University of Wisconsin-Madison does not have enough staff to offer support by email or phone to colleagues outside UW-Madison, they have created an excellent support wiki for CS/CR Builder. The wiki explains the basics of the program and offers step-by-step video instructions for creating pages, inserting text and multimedia, adding connections between pages, creating questions and responses, and publishing simulations on the web. Here’s the link to the support wiki for CS/CR Builder–
http://engage.wisc.edu/software/cscr/support.php